The Practice has a Dispensary based at Stockbridge where repeat and acute medication can be dispensed. We are also able to dispense acute medication from our Broughton Surgery. Please note not all our patients are eligible for dispensing with ourselves. If you live more than 1.6 kilometres (one mile) as the crow flies from a chemist, we may be able to dispense your prescription from our Dispensary. For further information please check with the Reception Team, Please note some Patients may not have dispensing rights even though they live the required distance.
We do not accept repeat prescription requests by telephone, except in emergencies. It can be confusing to order drugs over the phone and it increases the number of calls on an already busy switchboard and may block the line for emergency calls.
Note: If you are exempt from prescription charges, proof of entitlement needs to be seen each time you sign for and collect your prescription.
Please also take note of any messages on your repeat slip. You may be requested to make an appointment for a review of your medications. Without the review our Dispensers will not be able to dispense your medication.
Please allow at least 2 working days before collection as we need time to process your request
The practice strongly encourages the use of Patient Access* as it helps us process your request more easily. To sign up to this service please collect your Practice ID, Personal Access ID and on-line access instructions from reception at either Stockbridge or Broughton.
Order your prescription online here
Please allow at least 2 working days before collection as we need time to process your request .
Our preference is to receive orders via the repeat medication slip which can be posted or handed in to the surgery.
If you have a repeat prescription, you should have a printed request slip showing the drugs that you are on. When you have about one week's supply left, tick the items you need on the request slip and hand it in to either Stockbridge or Broughton Surgery or post it to: The Surgery, New Street, Stockbridge SO20 6HG.
You may fax your request on 01264 810591
In all cases it helps us a great deal if you quote your patient number. This number can accurately identify you and it appears at the top right side of your repeat prescription slip
Patients on repeat medication will be asked to see either a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications.
Please allow two full working days between requesting and collecting your medication.
Please Note the new Prescription Charge from 1 April 2019 will be £9.00.
The NHS prescription charge is a flat-rate amount per item which the Government sets annually. The practice for Dispensing patients collects these payments and they are passed to the NHS Prescription service.
Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 13 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Medicine wastage is a serious and growing problem within the NHS. Even if you never open them, once medicines have left the pharmacy or dispensary they cannot be recycled or used by anyone else.
Sometimes patients or carers with repeat prescriptions continue to get more medicines than they really need and stockpile them at home. This wastes millions of pounds and huge quantities of medicines.
To help you get the best from your medicines, ask your doctor for advice.
Please help us to save the NHS resources by ordering ONLY THE ITEMS YOU REALLY NEED
We are asking for your assistance in allowing sufficient time when ordering your medication. The surgery has always requested 2 working days to process your request and for your medication to be ready for collection.
We regret that a number of patients are now expecting us to be able to turn around your request the same day. Given the number of demands on our time we would ask that you respect our 2 day turnaround time.
Telephone calls to ask if medication ready for collection
Over the last year we have seen an increase in the number of patients calling to see if their medication is ready. This ties up both our Reception team and Dispensing team resources in checking whether the medication is ready and on the shelf for you.
We do appreciate that some of you wish to save wasting a trip to the surgery to collect your medication which may not be ready. However, we would ask that you do not call us as this not only diverts our team from other matters but also engages our telephone lines making it difficult for other patients to contact us.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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