The FFT is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. That feedback should be used to improve services for patients.
The approach is to be as flexible and inclusive as possible, while minimising the burden on providers and on patients who want to provide feedback.
The FFT question asks if people would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT question provides a mechanism to highlight both good and poor patient experience.
The free text comments are a rich source of information, which provide staff with a greater depth of understanding about the experience of their patients. The results are available much more quickly than traditional survey methods, which enables providers to take swift action where required.
The FFT results are also one useful source of information which can help to inform choice for patients and the public.
To access the Friends and Family test survey, please click here.
Click here to January 2017 results
Click here for December 2016 results
Click here for October 2016 results
Click here for September 2016 results
Click here for August 2016 results
No feedback received for July 2016
Click here for June 2016 results
Click here for May 2016 results
Click here for April 2016 results.
Click here for March 2016 results.
Click here for February 2016 results.
Click here for January 2016 results.