News

Newsletter - August 2022

Please click here to download a PDF of our August 2022 newsletter.

New Prostate Cancer Self-Referral Service based at University Hospital Southampton

Doctors at University Hospital Southampton (UHS) have launched a new self-referral service for men who have symptoms of prostate cancer or are at higher risk of developing it. No prior GP appointment needed.

Men can self-refer to UHS by emailing prostatehealthtest@uhs.nhs.uk where they will receive an automated response with information and a prostate cancer risk assessment questionnaire. If they wish to proceed to testing they can request an appointment for a PSA test and nurse-led urinary assessment.

For more information please click on this link.

Musculoskeletal Physiotherapy self-referral

The Musculoskeletal Physiotherapy service in Southern Health have launched a new self-referral facility. No prior GP appointment needed.

Click here to access the self-referral form and an information sheet.

 

Care Quality Commission Survey

The Patient Participation Group would like to draw your attention to this request from the Care Quality Commission:

We urgently need your help to shape the future of how CQC hears from people who use services. Please complete this quick 5-question survey to tell us what you think.

CQC have worked with the public to come up with ideas about how to increase the volume and range of people's experiences, that CQC hears about.

We look forward to hearing your views on these ideas.

https://citizenlabco.typeform.com/to/VLeeGbWq

 

Wearing masks

Unfortunately, we are seeing increasing numbers of patients refusing to wear a mask when entering our surgery premises, even after being asked to do for staff.  This is very disappointing as it is putting other patients and our staff at potential risk.  We are seeing increasing numbers of patients testing positive for covid and have very vulnerable people in our waiting rooms.  Being double vaccinated does not stop you getting covid and it does not stop you transmitting covid.  

We want to continue offering our face to face routine GP appointments and therefore if you refuse to wear a mask you may be asked to wait outside the premises.  

A Day in the Life of a GP

Please click here to read 'A Day in the Life of a GP'.

Book your COVID booster / vaccination

Please click this link to book in at a vaccination centre convenient to you

Alternatively you can telephone 119 to book.

 

Should I give my 5 - 11 Year old the COVID vaccine?

We have had many parents call up the surgery to ask about whether they should vaccinate their children who are between the ages of 5 - 11 with no significant underlying health problems. 

We understand it is not straight forward and this is an individual decision for parents to make. Unfortunately with the pressures currently on the NHS we are unlikely to be able to offer a GP consultation to discuss this with parents on an individual basis. With this in mind we have put together some of the ‘headline' information to try and help you make an informed decision. Please click on the PDF link below for more information.

COVID vaccine 5-11.pdf

New Routine Appointment System

As of 1st November 2021 we are moving to a new routine appointment system. In April 2020 all GP surgeries in the UK were mandated by the government to operate a telephone 1st appointment system. This was to help prevent the spread of COVID and to keep patients and staff safe. Over the past 18 months we have always offered patients a face to face consultation after an initial telephone consultation if it was deemed clinically necessary. Over the past few months approximately 50% of our consultations have been face to face. Increasingly both patients and clinicians have become more frustrated at the inability to book a direct face to face consultation for a problem that will clearly need an examination. We have therefore decided to move to a new hybrid model.

When you call up for a routine appointment, our receptionists will offer you the choice of either a telephone consultation or a direct face to face appointment with the doctor. This hybrid model will offer patients more choice and we hope it will allow those who prefer the convenience of telephone consultations to continue to benefit from this and those who need to see a GP in person the ability to book this directly.

We hope this new hybrid system will incorporate the best parts of more traditional style general practice that our patients were used to prior to the pandemic whilst also utilising the best parts of the advances in remote consulations made during the pandeminc.

Please remember the pandemic is still ongoing, case rates of COVID-19 are still high in our local population and a lot of people are carrying and transmitting COVID-19 without realising it as they have no symptoms themselves.

Women age 30 and over with a breast lump or breast symptom

From Wednesday 4th August Stockbridge Surgery will be part of a 12 week pilot for women with breast lumps or other breast symptoms such as breast pain or nipple discharge.

This is part of the right patient, right time, right place NHS initiative.

You will not need to see or speak with a GP. You can self refer directly by calling 0300 123 0769 Monday - Friday 9am - 4pm.

When you call you will be able to discuss your symptoms and arrange next steps. This may include direct booking into a breast clinic at the hospital, a GP appointment or advice and reassurance with a follow up call in a few weeks.

Please see the below information leaflets for more information:

Breast lump and symptoms service poster

Breast lump and symptoms service important information

Anonymised Data Sharing from GP Records to NHS Digital

Please note this data sharing has now been delayed beyond 1 September 2021.  

We will update the website when we have further information.


How sharing patient data with NHS Digital helps the NHS and you

The NHS needs data about the patients it treats in order to plan and deliver its services and to ensure that care and treatment provided is safe and effective. The General Practice Data for Planning and Research data collection will help the NHS to improve health and care services for everyone by collecting patient data that can be used to do this. For example patient data can help the NHS to:

•    monitor the long-term safety and effectiveness of care
•    plan how to deliver better health and care services
•    prevent the spread of infectious diseases
•    identify new treatments and medicines through health research

GP practices already share patient data for these purposes, but this new data collection will be more efficient and effective.

This means that GPs can get on with looking after their patients, and NHS Digital can provide controlled access to patient data to the NHS and other organisations who need to use it, to improve health and care for everyone.

Contributing to research projects will benefit us all as better and safer treatments are introduced more quickly and effectively without compromising your privacy and confidentiality.

What patient data we collect

This collection will start from 1 September 2021. Patient data will be collected from GP medical records about:

•    any living patient registered at a GP practice in England when the collection started - this includes children and adults
•    any patient who died after the data collection started, and was previously registered at a GP practice in England when the data collection started

We will not collect your name or where you live. Any other data that could directly identify you, for example NHS number, General Practice Local Patient Number, full postcode and date of birth, is replaced with unique codes which are produced by de-identification software before the data is shared with NHS Digital.

For further information please click here.

If you wish to opt out of this data collection please complete this form.

Please note that this is different from sharing information with the Summary Care Record which means that healthcare professionals providing care to you have access to your medical conditions and current medication.  Please see information here if you want to know more.

Accessing the right care – June 2021

NHS England has updated their guidance for GP surgeries given the changes in the COVID pandemic. We have reviewed this carefully alongside consideration of the increasingly high demand for appointments. This information is to help both our staff and patients to access the right care.

• Right service for your needs

It is not always necessary for patients to speak to or see a GP. Other services are available.

How do I know what’s appropriate?

Usetherightservice.com provides a helpful overview of the different types of services and when to use them from self-care to calling an ambulance.

If you are worried about your health you can contact 111 either by telephone or online at 111.nhs.uk 24 hours a day, every day of the year. They are able to assess you and ensure you get the right care for your needs. 111 are able to book you in to receive a call back from the GP surgery if necessary.

The NHS App also has a symptom checker.

Who else can provide care?

Pharmacist A local pharmacist can advise on self-care and provide many medications over the counter.

Minor Eye Conditions Service You can contact 0300 303 4922 to gain advise on eye conditions. They are able to arrange an appointment for you within 48 hours if appropriate.

Physiotherapists If you are experiencing joint pain then we have physiotherapists working at the surgery on Tuesdays and Fridays. You can receive a call back, and very soon they will be able to offer face to face appointments again. See link at top of the news page for self physio referral on the NHS.

Advanced Nurse Practitioner Within the surgery we have a Nurse Practitioner who works closely with our GPs providing advice and care to patients with urgent needs.

The surgery is the busiest it has ever been, busier than before the pandemic started. If your condition is not urgent please consider seeking advice and treatment from a pharmacy or 111 before ringing the GP surgery.

• Offering different ways of accessing care

Patients are able to contact the surgery by eConsult (Monday-Friday) and by telephone. eConsult is available via the NHS App and on our website; stockbridgesurgery.co.uk. If you do not have access to a telephone or the internet you can attend reception to access advice and care.

Throughout the pandemic, the surgery has continued to offer face to face appointments to patients who require examination. We also offer video consultations.

Our Practice Nurses, Phlebotomist and Healthcare Assistant continue to see patients for immunisations, smear tests, blood tests, long-term condition reviews and much more.

• Practices must follow Infection Prevention and Social Distancing Guidance

In order to protect our patients and staff we cannot open up our waiting rooms as they were before as we would not be able to social distance patients. For your own safety, as well as ours, please contact us by telephone or using eConsult if you are able to do so.

Both of our receptions have remained open during this pandemic and will continue to do so in order that patients can collect medication and book in for their face to face appointments.

Masks must be worn by patients attending the surgery.

• Routine appointments

During the pandemic our focus was on ensuring that all urgent needs were met as efficiently and quickly as possible, particularly any identification of COVID infection.

As our staff and an increasing number of patients have been vaccinated we are able to move to slowly increasing our number of routine appointments. It is important to acknowledge that because demand is so high the wait time for a routine appointment will be around 2-4 weeks and you will have to call back if there are no appointments available.

Wherever possible, we will try to book patients with a GP who has recently been involved with their care to ensure good continuity.

Our appointment system will be undergoing a change in the middle of June and this will mean reduced numbers of urgent appointments (in order to release additional routine appointments). It is very important that these are kept for genuinely urgent patients and so all patients who are able to are asked to use 111, eConsult or their local pharmacy for advice and treatment of more minor conditions.

COVID-19 family well-being pack

Please click here to download the Southern Health COVID-19 family well-being pack.

School Age Immunisation Teams are still vaccinating!

Information on a PDF here.

Staff vacancies

Please click here to see our current vacancies page.